ELIX SUPPORT

Support That Never Sleeps

24/7 customer support via Email, Live Chat, Inbound Calls, and Social Media — so your business never misses a customer.

About Helix Support

We are more than just an outsourcing company — we are your strategic partner in delivering exceptional customer experiences. At Helix Support, our mission is to help businesses scale efficiently while ensuring every customer feels valued and heard.

  • 24/7 customer support with global coverage.
  • Scalable solutions tailored to your business growth.
  • Dedicated teams trained in your brand’s voice.
  • Cost-effective outsourcing without compromising quality.
Customer Support Illustration

Our Services

We deliver customer support solutions that help businesses scale effortlessly. From multi-channel communication to dedicated teams, Helix Support ensures a seamless experience for your clients — anytime, anywhere.

Email Support

Efficient and personalized responses that resolve queries quickly, helping you build trust with your customers.

Software as a Service

Comprehensive SaaS solutions that help businesses streamline operations, enhance customer experiences, and scale effortlessly.

Custom Software Development

Tailored software solutions designed to meet your unique business needs — from end-to-end development to scalable cross-platform applications.

Web & Mobile Development

Responsive web design, cross-platform mobile applications, and modern SPA web apps to deliver seamless digital experiences.

AI-Based Solutions

Empower your business with ML & DL applications, predictive data analytics, and cutting-edge LLAMA model integrations.

Live Chat

Instant, real-time support that keeps your customers engaged and ensures faster problem resolution.

Phone Calls

Friendly, empathetic, and effective voice support to strengthen relationships with your clients.

Dedicated Teams

Skilled professionals tailored to your business needs, working as an extension of your in-house staff.

What Our Clients Say

Dear Helix Support Team, Many thanks for your prompt end-user support without any delay. It was really impressive to see your support engineer's product knowledge, great level of professionalism and world-class customer support experience. Thank you, Helix Support Team!

— Ghazanfar

Helix Support transformed our customer experience — response times dropped from 24 hours to just 2 hours.

— Sarah Johnson

Pricing Structure

Basic Plan – £200 per agent/month

  • Startup-friendly
  • Email + Chat support
  • Business hours only

Standard Plan – £500 per agent/month

  • For SMEs
  • 24/7 Email + Chat + Phone support
  • Priority response

Enterprise Plan – £2000 per agent/month

  • For scaling businesses
  • Dedicated agents
  • Multi-channel support
  • Custom SLAs

Custom Clients – Bespoke Pricing

  • Tailored solutions for large or unique requirements
  • Quoted separately based on needs

Get in touch

We’re here to help. Chat to our friendly team 24/7.

Shoot us an email